Schwarz Sucks Customer Reviews and Feedback

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The Schwarz Group is a family-owned multinational retail group that operates grocery shops under the Lidl and Kaufland brands. It is the largest European retailer and the fourth-largest retailer in the world by revenue. The group operates supermarkets in most European countries and is currently expanding in the United States. A planned market entry to Australia was cancelled on short notice.

A former employee shared his experience working at the company, "No room for growth at Schwarz, unless you're lucky and a manger roll opens up. This is just a job if you need one. It's not meant to be permanent, the raises they give you are designed that way. Use this as a stepping stone while you find something else. That's it."

Reviews

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Current Employee - Account Manager says

"Toxic management and culture of intimidation, no interest in objective performance metrics. Friends of the Boss were allowed to skate."

Current Employee - Anonymous Employee says

"No leadership and training to get you up to speed to learn the systems, completely out of touch with clients because for some reasons these clients are always wrong. Meeting with customers and understand their need is in no way part of the job, support is done only via the web and visits is not supported by management. Upper management is only worried about the 9 to 5 position the rest is up to sale to develop their business. Nothing is worse than an office that is completely empty and each employee fight and curse in each other desks, at 5 PM nobody can be found, the employees escape the building without saying anything. This is the worst environment to work in, more than once I had to go outside to speak to a customer because the cursing was out of control. The boss doesn't manage this type of situations and doesn't care what so ever about relationships and how to promote the brand to new customers. The support calls are in no way professional, there is a lot of we love you, once they hang up then it is nothing but the F.. Word. Sales are hated and pushed outside the office with hatred remarks."

says

"Lack of direction and challenging work, poor teamwork, and constant complaining of seasoned employees. Due to the negative atmosphere, it's a challenging place to work for more than a couple of years so if you're looking for a place to learn and grow in the position, look elsewhere."

Former Employee - Anonymous Employee says

"Salary consider average, not much promotion. Too many office politics"

says

"leadership thought it was immune to the economic downturn"

Former Employee - Sales says

"Everything else. No opportunity to advance in your career."

Former Employee - Technician says

"HR is useless. Some employees are protected - one could kill someone and noting would happen. Too much favoritism."

Former Employee - Anonymous Employee says

"Promotions are rare and favoritism rules on the few promotions that do come along. (Scandalous behavoir behind some questionable promotions and lack of African Americans promoted in my tenure) Hard work is rewarded with more hard work but management picks who they want before the position is posted. Can work for or against you depending on how much upper management likes you."

Toy ambassador (Former Employee) says

"Worst management ever Very stressful Unorganized The schedule came out the night before your shift You work hours you don't get paid for No meal break schedule"

Cash Office Manager (Former Employee) says

"The workload was unbalanced, which caused a lot of frustration, dissatisfaction, and team conflicts. In many cases, mental and physical stresses were caused by an unbalanced workload."

Sales Associate/Photographer (Former Employee) says

"Lack of management do not suggest it to anyone . Nobody to cover your breaks. Only pro is that you grow fast in the company. The most enjoyable part of working was customers made it worth while.Growth of positionNo break, lack of management"

Toy Ambassador (Current Employee) says

"A lot of the old reviews from before November 2018 are inaccurate, as these reviews are from the old location. The new location was opened November 2018, so please pay attention to any and every review from then if you are seriously considering applying for this job. There was a lot of things wrong with the job a lot of us can mention. Costumes are always dirty and never clean, we are never given proper break schedules, we are always seen and treated as if though we’re disposable and don’t have any job security. There is an extremely high turn over rate for not only the associates and demonstrators, but also for managers, as they know how toxic it is to work for a company that genuinely doesn’t care about its employees. On the outside, FAO is a happy world of toys and wonder, but on the inside, the team is full of distrust towards the managers and are unhappy. There has been more than one instance where I and many other people have been left alone by ourselves and told “this is just how things are, bear with it, it’s going to get better”. Many people were promised pay raises and promotions and were never given them even after months of promises. We are expected to do more than what our contracts told us our job responsibilities are, and punished if we fail to do it. Scheduling is a joke, we never know our schedules up until the 72 hour threshold and even had weeks where we would get our schedule for a Sunday-Saturday week on Saturday morning. This company does not value their employees and only cares about making money, willing to throw their hard working employees under20% discount, great coworkersDirty work environment, high turnover rate, toxic relationship between management and employees"

Cashier/Customer Service (Former Employee) says

"They are a horrible company to work with in the beginning everything was fine coming in bringing the store back making customers happy but once they started firing most of the managers and some were leaving everything started changing it went from being a fun place to work to a really strict place to work scared you will lose your job any second then they fired a lot of the staff who started bringing the store up that place will never be the same as it once was it’s very sad"

Cashier/Customer Service (Current Employee) says

"Poor working conditions they only hire part time even though they advertise full time employment. Managers are inept at their jobs often gazing at long lines instead of helping front end."

Sales Associate (Former Employee) says

"It was a small section of merchandise in a Macy's store. It was in a small area of Coral Springs with very little traffic. With that being said, it was only busy during holiday times. Between stocking shelves and selling there was not much to do. Management was almost never available. As far as the hardest part of the job, I would have to say that there wasn't much that was difficult. however the most enjoyable part of the job was the social aspect. Being able to talk to people was fun.social environmentslow work environment"

Director (Former Employee) says

"build the ship as you sail it...it will sink for sure with that method. Chaotic, undermining, and exhausting are the 3 words that best describe fao. Good luck keeping it all going!"

Receptionist, Sales, Product Demonstration (Current Employee) says

"its a job, if you need a job its serves it purpose. you deal with kids and people all the time. customer service is key at that place.n/aalmost no hours sometimes"

Cashier/Sales Associate (Former Employee) says

"I had a great experience at FAO. What i learned at this company was that you have be 100% commited to what your doing."

Cashier/Sales Associate (Former Employee) says

"Music was played all day long. After a while you started to know the words by heart. I enjoyed my self."

Scoopologist (Former Employee) says

"The ice cream parlor was a great place to work, my fellow employees and customers were all great fun-loving people. I met, worked and served some of the most amazing people I've ever met and kept some life long friends, The store was like magic, I loved going into work, i learned so much from that place, business, work & life. Amazing management. We all worked to make F.A.O the amazing place it was. Except for the self-centered, fresh out of college idiot they hired as the general manager who ran that place into the ground. What a tragedy, ill never forget the magic, life, work and love I learned from that place and I am forever grateful I am a much stronger person and a hard-working professional because of. Thank you"

Sales Associate (Former Employee) says

"It was a fun place to work! Employees were awesome (met some really nice&cool people, I was apart of the original 2018 reopening hiring crew). Communication was extremely lacking among management, management to employees! Store operations were poorly handled weekly. Early June 2019, there was an organizational change. Afterwards management&corporate were like chickens with their cut off."

Part Time Sales Associate (Former Employee) says

"A very entertaining environment and management does work with you thru personal issues. Hours are extensive they dont allow anyone to leave until store is fully recovered. Great team work ethic.public event accessits very difficult to move up in this company"

Seasonal Toy Ambassador (Former Employee) says

"Unfair pay, scheduling is ridiculous, and managers are clueless. You are left by yourself often. After the holidays it gets ridiculously slow and they cut down your hours. Some people get paid more based on preference."

Steiff Specialist (Former Employee) says

"responsible for the steiff section, management wasn't all that great defiantly played favoritism, co-workers very divided you only spoke to those who worked in your area. hardest part was taking care of my section all alone when it was extremely busy! holiday season. most enjoyable was having a connection with my regular customers.fast pacedmanagement"

Department Supervisor (Former Employee) says

"A typical day at work involves interacting with guests and putting product out on the floor. During my time at FAO I've learned how to better motivate associates and I've perfected my managerial skills."

Sales Floor and Cashier Register (Former Employee) says

"The only way you get a higher pay rate is by being in a leadership position. But even in a leadership position, the pay rate is still poor. The pay rate is reasonable if you was to move up to a supervisor position. Other than that everything else is well"

Stock Clerk/Sales/Customer Service (Former Employee) says

"It was an amazing place to work at. I got to help many people as well as many kids enjoy their time in the store. When working for FAO you get to see a lot of people smile from kids to grown ups to the people who works there.Fun place to work at"

Customer Service Manager (Current Employee) says

"The most enjoyable part of working for FAO is seeing the smiles on kids faces and parent's visiting for the first time since they were kids."

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